If you require a speedy shipment then email us at firstname.lastname@example.org to get a postage quote, assuming we have the physical item in stock. This option may not be suitable if we are waiting for stock replenishment or make a special order on your behalf.
When dispatched you will automatically get a tracking number by email, this will also appear on your order summary page. The order will need to be signed for on delivery. Once postage is organised at our end, we will email to inform you of which postal service has been used (Normally Royal Mail but on occasion DHL Express)
At Home Control Shop we always aim to dispatch within 2 days of receiving an order (normally same or next day) but where circumstances dictate please allow up to 10 working days for dispatch.
To be able to offer what we believe will be the most comprehensive range of Z-Wave products from an independent retailer in the UK, from time to time, like other retailers in the sector we may offer items available immediately from our suppliers but not held in our own stock.
All our product listings display the expected dispatch. Where the time is 3 to 10 days this means the item is on its way to us, or will be added to our next stock order to fulfil your requirement. Ten working days is absolute worst case and it will in most cases will be much sooner.
Did you forget something? Email us asap and we'll add it to your order if we have it in stock and if your parcel hasn't been dispatched. If you're lucky to catch us in time then we won't charge you additional postage, assuming the parcel stays in the same weight range.
Email us asap on email@example.com. If you catch us in time then we will be happy to adjust you order and refund accordingly. Unfortunately if the order has been dispatched you will be in charge of paying the return postage.
Send returns to: Home Control Shop, 2 Marine House, Bents Road, Montrose, Angus DD10 8PU
No problem at all, we're happy to help. It doesn't matter if you're a Smart Home novice or expert, we all need some help from time-to-time. We pride ourselves with good honest advice, no pressure, no hard sell.